Refund and Replacement Policy
At sun-a-wear, we want you to love your purchase.
If something isn’t quite right, we’re here to help. Depending on your situation, we offer two different options — returns and replacements.
I just don’t like it or changed my mind
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30-days guarantee
If your product arrived in perfect condition but you’ve changed your mind, no problem!
You have 30 days from the delivery date to return it.
Contact us at support@sun-a-wear.com and let us know about the return. -
To qualify for a return
- The item must be undamaged, and in its original packaging.
- You’ll need to cover the shipping cost to send it back.
Once we receive and inspect the item, we’ll issue your refund using your original payment method.
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Feedback
Before sending it, please let us know why you’re returning it — your feedback helps us improve our products and service.
My product is defective or has an issue
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2-year guarantee
If your sensor is broken, has waterproof issues, or shows any kind of defect, don’t worry — we’ll replace it for free.
Your sun-a-wear sensor comes with a 2-year guarantee from the purchase date. -
How to request a replacement
Send us an email at support@sun-a-wear.com explaining what happened.
Our team will help you confirm the issue and arrange a free replacement sensor right away. -
No worries, no cost
You can request a replacement any time within two years after your purchase.
We’ll make sure your new sensor arrives as quickly as possible.
Need help?
If you’re unsure which option applies to your case or need any assistance, our team is happy to help.
Contact us anytime at support@sun-a-wear.com.
